Refund and Returns Policy
Refund Policy for [Your E-commerce Business Name]
At [Your Business Name], customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we are committed to complying with British Columbia’s Sale of Goods Act. Below is our refund policy, outlining the conditions under which we offer refunds.
1. Eligibility for Refunds
You may request a refund if:
- The product is defective or damaged upon receipt.
- The product does not match the description provided on our website.
- The product is not fit for the intended purpose, as discussed prior to the purchase.
To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (e.g., receipt or order number) is required.
2. Timeframe for Refund Requests
Refund requests must be made within 14 days of receiving your order. We reserve the right to inspect the returned product before processing the refund.
3. Non-Refundable Items
The following items are non-refundable:
- Sale or clearance items
- Perishable goods
- Custom or personalized products
- Gift cards
4. Return Shipping
If you are returning a product due to defect or error on our part, we will cover the cost of return shipping. For all other returns, you are responsible for return shipping costs.
5. Refund Processing
Once we receive and inspect your returned product, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
6. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team at:
[Your Business Name]
[Your Contact Email Address]
[Your Contact Phone Number]
[Your Mailing Address]
Last Updated: [Insert Date]
This policy is designed to comply with the British Columbia Sale of Goods Act. Be sure to customize it with your specific business information and make it easily accessible to your customers.